FAQs
General
Each tile is passed through a series of stepwise polishing wheels during the finishing process. These devices then polish the tile's surface, gradually giving it a perfectly smooth finish and reflective look with high gloss.
2. Sharpened Finish
During the finishing process for sharpened tiles, the manufacturer stops polishing before the surface becomes shiny. This leaves a flat, satin-like feel with a smooth, velvety feel. The sharpened surface tiles are easy to clean, but they do not particularly reflect light and remain highly resistant to chips and scratches.
3. Matte Finish
Matte finish tiles have a non-reflective matte finish and a rough, hard surface. They help create a rustic or traditional look. They are a good combination of the ability to hide dirt well, non-slip and easy to clean the tile surface.
4. Natural Finish
The surface of a natural finish tile usually duplicates the finish of the material on which it is based. A tile with a stone and concrete look, the surface is very similar to the look and feel of natural materials and has its markings, patterns and textures.
5. Grip Finish
Grip finish tiles provide a very non-slip surface for use in wet areas such as bathrooms, pool areas and shower areas. It has an ultra-fine texture and was specially developed for wet surface conditions where non-slip is required.
6. Textured Finish
Textured finish means that the tile's surface changes from flat to the textured surface during the forming process. This texture can take a variety of shapes, from roughly random textures to prominent geometric shapes.
Product
-> 1st Step - Measure the tiling space - Workout the exact size of the area where you need to install the tiles. If the tiling space is not a regular rectangular shape, you have to break down the space into multiple rectangles and add up the entire space together. You can calculate this area by multiplying the space's length and width, and you get the total area.
-> 2nd Step - You have to measure the tiles. As you know, tiles are available in a wide range of sizes. The factors like thickness and size of the tiles play a role in calculating how much grout you would require. You have to chalk out the exact measurements of your tiles before installing them.
-> 3rd Step - When you install the tile, you need spacers as these help in getting a consistent space between the tiles, thus making it aesthetically pleasing. Tile spacers are available in sizes ranging from 1mm to 4 mm. The space thickness has an impact on the grout you calculate.
-> 4th Step - You now have the exact area for the tiling process, and you can, therefore, easily calculate the amount of grout you require. In a nutshell, you can use the following formula:
(Tile Length + Tile Width) x Joint Width x Joint Depth x 1.8 kg/m2
-> Browse the website.
-> Find the desired product(s) as per your requirements.
-> Once you decide on the product, add it to the cart and place the order by completing the process.
Also, you have the option of placing the order through email. Send us your list of requirements, and we will confirm the same.
Payment and Shipping
Tiles are among the most versatile flooring materials available today. You can buy them in different sizes, including square, hexagonal and rectangular shapes. You can also choose a shiny finish or a matte finish. Tiles are known for their durable quality, ease of installation and low-cost maintenance. Initial Tiles & Bathware is the leading seller of floor tiles in Australia.
If you are new here, you may have numerous questions regarding our shipping and payment policies. To help you shop for tiles with utmost convenience, we’ve listed the top most frequently asked questions about our floor tiles.
Let’s find the answers to some of the most frequently asked questions about tiles delivery and shipping at Initial Tiles and Bathware, Sydney:
-> Warehouse pickup (at 2/26 Sterling Rd., Minchinbury) = FREE
-> Samples Delivery to Sydney Metro area = POA
-> Samples delivery to Interstate and NSW Region – POA
-> Small item courier – under 25 kg/unit in Sydney Metro area = POA
-> Small item courier – Canberra Metro area = POA
-> Small item courier – Melbourne and Brisbane Metro area = POA
-> Small item courier – Adelaide and Perth Metro area = POA
-> Large item courier – Sydney Metro area = POA
-> Large item courier – Canberra Metro area = POA
-> Large item courier – Melbourne and Brisbane Metro area = POA
-> Large item courier – Adelaide and Perth Metro area = POA
-> Pallet delivery – Sydney Metro Zone 1 (per pallet) = AU$ 110
-> Pallet delivery – Sydney Metro Zone 2 = AU$ 140
-> Pallet delivery – Sydney Metro Zone 3 = POA
-> Pallet delivery – Sydney Metro Zone 4 = POA
-> Pallet delivery – Sydney Metro Zone 5 = POA
-> Pallet delivery – Canberra Metro (per pallet) = POA
-> Pallet delivery – Melbourne Depot (per pallet) = POA
-> Pallet delivery – Brisbane Depot (per pallet) = POA
-> Pallet delivery – Adelaide Depot (per pallet) = POA
-> Pallet delivery – Perth Depot (per pallet) = POA
Apart from this, if you can include clear photographs of the location, this would be extremely helpful for our team to understand the suitable delivery method for your address. Remember, any additional delivery methods, such as hand-unload, may add to the original delivery charges.
We recommend that you confirm the total delivery charges before placing the order with us. You can connect with our representative by calling 02 9190 7042. This would help you find more details of the delivery process and make things more convenient for all.
It is to prepare a safe and secure location in advance. This way, the driver will be able to unload the tiles as quickly as possible. Remember, tiles are significantly heavy, so it is advisable to have a helping hand available to move the packed tile boxes to a secure location, preferably indoors.
It is important to remember to use safe lifting techniques and to handle broken tiles with cut-resistant gloves only.
However, the exact delivery time depends on several factors, such as your chosen items and your delivery region. Usually, it can take anywhere between 5 to 7 working days to deliver your tiles to the nominated address.
Once you place your order with us, we connect with the transport providers and establish a time frame for every individual delivery. You will then receive a call or email to advise you on the uncertain delivery time, including the date and time.
In case of any further queries, you can contact us at initialtiles@gmail.com or call us on 02 9190 7042.
Returns
You will have to pay a 30% restocking fee, and additional freight costs may incur, and it will vary depending on the area. This amount needs to be paid before the items are returned. The customer should return to our warehouse at 26 Sterling Road, Minchinbury.
The same policy applies to all taps and accessories too. The exact freight cost will be calculated for this according to the product being returned.
In case the customer wants us to organise a delivery for returns, the freight cost may incur depending on the area and amount of the return
Check our terms and condition below:
--> 30% handling fee will be applied,
-->Order purchased last 7 days,
-->Items are in resalable condition; unopened original case,
-->Items must be of current stock and match in the shade to stock on hand, and
-->The customer needs to return the goods to the warehouse.
Still, if you have additional unwanted tiles, you can choose to sell them online on social media apps, like Facebook marketplace or any other local online market.