Customer must inspect their order at the time of delivery and need to report any issues on an order such as incorrect item, damages or wrong amount of an order within 48 hours.

After 48 hours of the order, Your order will be processed automatically for shipping. It will be refunded fully if you claim within 48 hours. If it is not, it will be processed by our policy.

You can always contact us for any return question at

Initial Tiles' Return Form